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Welcome to curtainconcepts.com customer service.
Contact us
If you would like to contact us regarding a customer service question
please email us at info@curtainconcepts.com
You may also contact our customer service department Monday - Friday
10 -5pm EST at 610-395-2661.
How to order
curtainconcepts.com offers (4) easy ways to place your order!
- Place your order online using our secure server.
Select the option to order on-line using your credit card. You will
be given a final chance to review and change your order and then prompted
for your credit card information. Your order will be processed when
you select the SUBMIT ORDER button. Once your order is submitted, it
cannot be changed or cancelled.
- Place your order by phone.
Select the option to print your order. Print the order form and call
our customer service department at 610-395-2661. Our customer service
department is available Monday through Friday, 10am - 5pm EST. Please
have your credit card available.
- Place your order by mail.
Select the option to print your order. Print the order form, fill out
the credit card information or enclose a personal check*, money order
or bank check with the order form. Please be advised that orders submitted
with a personal check may delay your order by as much as 7 - 10 days
due to the check clearing process. *Please note there will be a $25
charge for returned checks.
Mail your order with payment to:
Curtain Concepts
4100 Tilghman Street
Allentown, PA 18104
- Place your order by fax.
Select the option to print your order. Print
the order form and fill out the credit card information. Fax your order to: 610-395-2604.
- Bulk Orders
Please contact us by phone or email to arrange bulk ordering.
For your shopping convenience Visa, MasterCard and Discover cards are accepted.
Return and exchange policy
We are proud of our curtainconcepts.com products and want you to be perfectly
satisfied with your purchase. If you are not satisfied for any reason,
we will gladly provide a replacement or refund your purchase for up to
30 days from invoice date (for online purchases only.) Products must be returned in their original condition
and packaging. We regret that shipping charges are non-refundable.
Returns are easy. You can return the merchandise through the mail for
a refund or replacement. We will process your return and follow your instructions. You may use
the shipping carrier most convenient for you.
Send the package to:
Returns Department
Curtain Concepts
4100 Tilghman Street
Allentown, PA 18104
If you have any questions please call (610) 395-2661
Privacy and Security
Privacy
curtainconcepts.com is concerned about your privacy. If you provide us
with your name and address, we will not share this information with other
companies without your permission. We never share financial or personal
information about you or your household.
Security
curtainconcepts.com has sophisticated encryption and authentication tools
to protect the security of your credit card information, and we do our
best to protect its security on our systems. Specifically, every page
in the curtainconcepts.com ordering process that requests credit card
information uses Secure Socket Layer (SSL) encryption, which is designed
to render information unreadable should anyone try to intercept it.
To help ensure others will not have access to your credit card information
while on our Web site, we urge you to sign off your account and close
your browser window when you have finished your visit, especially if you
are sharing a computer with someone else or are using a computer in a
public place.
Shipping & Handling and Sales Tax Information
Most purchases are shipped via UPS within 2-3 business days
of receipt of your order. We regret that we cannot ship to foreign countries, PO Boxes, APO, Alaska and Hawaii.
Shipping & Handling Costs
| $0 - $25.00 | $6.50 | |
$25.01 - $40.00 | $7.50 | |
$40.01 - $70.00 | $9.50 | |
$70.01 - $100.00 | $11.99 | |
$100.01 - $150.00 | $14.99 | |
$150.01 - $200.00 | $17.99 | |
$200.01 | +10% of sale |
Sales Tax
Pennsylvania Sales Tax is added to orders to be delivered within Pennsylvania.
Damaged merchandise
If you receive damaged merchandise please call our customer service department
at 610-395-2661. We will replace it or issue a credit/refund in full. |
